Returns & Refunds Policy

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most online orders within 14 calendar days from the day after you receive the goods, without giving a reason.

This is in addition to your rights under the Consumer Rights Act 2015 if goods are faulty or not as described.

To cancel, email contactsccollectables@gmail.com within the 14-day cancellation period, stating your order number and that you wish to cancel. We will confirm receipt of your cancellation.

You may use the model cancellation wording: "I hereby give notice that I cancel my contract for the supply of the following goods: [order details], ordered on [date], received on [date], name [your name], address [your address]."

After cancelling, you have 14 days to return the goods to us. Items must be returned in the condition you received them — unused, with all packaging, and in the case of sealed product, unopened and with the factory seal intact.

Please return items to the trading address shown on our Terms & Conditions page, using a tracked service. We are not responsible for items lost in return transit.

We will refund you within 14 days of receiving the returned goods (or evidence that you sent them back). The refund includes the standard delivery charge you paid, but not the cost of any upgraded delivery. Refunds are made to your original payment method.

You are responsible for the cost of returning goods unless the item is faulty, not as described, or we sent you the wrong item — in which case we will cover reasonable return costs.

If goods are faulty, damaged in transit, or not as described, you are entitled under the Consumer Rights Act 2015 to a full refund, repair, or replacement. Contact contactsccollectables@gmail.com with your order number and a description of the issue, and we will arrange a return or replacement at our cost.

Sealed booster boxes and packs can only be returned if the factory seal is unbroken and the packaging is intact. We cannot accept returns of opened sealed product, except where the product itself is faulty or not as described.

Graded cards may be returned within the 14-day cancellation period provided the grading holder (slab) is returned unopened, unaltered, and in the same condition received. We cannot accept returns of graded cards whose holder has been tampered with or opened.

For reasons of hygiene or personalisation, some items may not be returnable. Where a sealed item is exempt from the right to cancel (for example where you have unsealed it), we will make this clear. Your statutory rights regarding faulty goods are not affected.

For any return, refund, or complaint, email contactsccollectables@gmail.com with your order number and we will respond as soon as possible.